[Beginner's Goal] Q&A

Q. Why are the coupons for subscription pop-ups set up in advance and when are they used?

A. After you set up the coupons in advance in the store preset information, you don't need to set them up separately when you enable the subscription popup, you can turn on the subscription strategy with one click. If you don't have a coupon pre-set, you can set it in the subscription pop-up window later. The coupon will be sent after the subscription is successful.

Q. Why is  Smart Send coupon have to be set up in advance and what is it used for?

A. Once the coupons are preset in Smart Send, you don't need to set up all the email strategies for Smart Send, you can turn on the Smart Send strategy with one click. If you don't have the coupon preset, you can set it up in the Smart Send email strategy later. The coupon is mainly displayed in the email.

Q. Can I change the Smart Send coupon after it has been preset?

A. It is possible to modify the coupons, the preset coupons are for the convenience of opening all the strategies in the next step, and also for the preparation of opening the AI intelligent strategy management in the future. If you want to modify the coupons, you can modify all of them in the [Coupon Preset] section, or you can modify them one by one in the specific email strategy.

Q. Problems with the logo display, it doesn't show up all the way?

A. The size of the logo should be less than 200kb, and the recommended aspect ratio of the logo is 4:1, jpg format. If the display is incomplete, it is recommended to check if it meets this requirement.

Q. What does the sender's name mean?

A. The sender name is the name of the store used to send the email. For example, if the link to the store is www.Fintouch.com and the name of the store is Fintouch, then the sender's name is: Fintouch .

Q. Does sending emails support other language versions besides English?

A. Supported, Fintouch currently supports the following language versions: German, French, Spanish, Italian, Arabic, Japanese, Korean. To change the language, please contact Fintouch customer service.

Q. What is the reason that the created CODE code is not working?

A. CODE code needs to be created successfully in the website building platform and then copied to Fintouch, only created in Fintouch, CODE code is not effective.