[Data Overview]Q&A

Q. Why does the sales data displayed by Fintouch not match the data from the building platform?

A. First of all, please check whether the time zones of the settings are consistent, if not, please adjust to the same time zone. The transaction amount data displayed by Fintouch is rounded to two decimal places, and there may be some gaps. If the difference is relatively large, please contact Fintouch customer service to find out the reason.

Q. Why doesn't the total number of newly subscribed emails match the number of emails that can be sent?

A. The total number of newly subscribed emails is the total number of emails collected by using Fintouch subscription pop-up window, which can be viewed by filtering time; the pairs of sendable emails are the total number of emails - error emails - unsubscribed emails - complaint emails in the Contacts section, and the Contacts section supports importing emails. So sometimes the data of both pairs can't be matched.