[Email Editor] Q&A

Q：Why when I save an email, it says it can't be saved and there is an illegal link?

A：The default link of Fintouch editor is the link address of the domain name of this site, if you want to link to other URLs, please contact the customer service. Before contacting, please delete the non-site link and save the email as a draft, otherwise the email being edited will be easily lost due to unsaved.

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Q：Why can't I find the edited email?

A：Please check which function module the edited email is stored in. Please check whether the email is deleted by mistake, if you have saved the email before, you can contact our customer service to try to retrieve it or re-edit one.

In order to avoid this kind of situation, it is recommended to check the auto-save button in the upper right corner of the editor when editing emails by a single person, the system will save the emails automatically to prevent loss.

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Q：Why does it prompt: Component Missing?

A：This prompt may be due to network problems, it is recommended to switch networks and try again.

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Q：Why does the email editor view the email layout all right, but the layout of the email received on the cell phone is really messy?

A：Please do the following checks

Please click the preview effect of mobile terminal in email editor to make sure whether the layout of the email in mobile terminal is normal or not, if it is not normal, please adjust the style of mobile terminal individually by selecting Mobile Edition for the abnormal block in email editor.
It is recommended to use gmail, outlook and other mailboxes to prevent the mail content parsing error and layout mess.

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Q：Why are some of the images edited in the email not showing up when I receive the email?

A：Please do the following checks

1. Please check the image link, if an external URL is used, please make sure that the image link is always valid throughout the life cycle of the email after it is sent.
2. Please check if the web address of the image call is legal.

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Q：Why do some customers receive messy emails?

A：Possible reasons for emails appearing garbled:

1. Encoding problem: The sender and the recipient use different character encoding formats, resulting in the contents of the email not being displayed correctly. In this case, you can try to change the character encoding setting of your email client or confirm with the sender about the encoding format they use.

2. Email server issue: Some email servers may change the character encoding format of emails to save bandwidth or ensure compatibility. This may cause the receiver to see garbled. In this case, it is difficult to make a fix and it is recommended to contact the mail service provider