How to complete the sender's domain name verification?

Complete sender domain verification

Perform the domain validation entry:

1. SPF, DKIM validation methods:

Visit your domain name registration website, all domain name registrars have a domain name resolution process, which is shown below using Aliyun's interface:

（1）Go to the domain management list and click on the domain name you want to verify.

（2）Click on Add Records

（3）Copy CNAME value, add record Select CNAME, add host record, add host record value. No other modifications are necessary.

Copy CNAME values

Adding Record Values

Please note the following:

If your branded domain name is AAA.com

The host record provided by Fintouch is: xxxxxxxxxx.xxx.AAA.com (with 1 branded domain name at the end).

After copying the host, some domain name service providers will automatically add the domain name of the website, and the host record value will automatically become: xxxxxxxx.xxx.AAA.com.AAA.com (with 2 branded domain names at the end, which is wrong).

If you encounter this situation: at this time you need to re-modify, remove a AAA.com

（4）Confirm save to complete. Note that each domain name has 3 CNAMEs to resolve (some sites need to complete 6 resolutions). After saving, Fintouch will validate it in the backend.

In addition to Aliyun, there are help files for adding CNAME for these common service providers:

Namecheap adding Cname

GoDaddy Adding CNAME

NameSilo adding CName

Frequently Asked Questions

1. Verify the significance of CNAME domain name resolution?

In 2024 the major email service providers (Gmail, Hotmail, Yahoo) are starting to require email marketing compliance, the most basic of which is the store's Cname validation, this validation ensures that your emails are delivered consistently, and without validation your email reach will continue to drop.

2. What if I can't add a CNAME record?

If you have problems adding CNAME records, contact Fintouch Customer Service.

3. How do I know if my CNAME record is active?

Fintouch will verify the domain name resolution automatically, then you can check whether it is valid in “Fintouch Backend--> Shop Settings-->Sender Domain”, when the “Sender Domain Verification” shows “Verified”, it means it is valid. “Sender Domain Validation” shows “Validated”, that means it has been validated.